Frequently Asked Questions FAQ

G/F 77 Lai Chi Kok Road Mongkok, Kowloon, Hong Kong

(from MTR Prince Edward Exit C2 towards Lui Seng Chun)

Opening Hours: 12 noon to 7 pm, Every Tuesday, Thursday and Saturday

Google Map

Online Shop (dkyarn.hk) is operated at 24 hours x 7 days.

We do not have teaching classes. We sell yarn and accessories only.

You can learn from our tutorial videos.

教學視頻

Free delivery is available for purchases over $400. For purchases below $400, a delivery fee of HK$30 per order will be charged.

You can also pick products at our Mongkok shop (no delivery charge)

Customers can choose to purchase through payment by Octopus, PayMe, FPS, Alipay HK, WeChat Pay & Credit Card etc.

Cash is also acceptable for physical in-store purchase.

Delivery address can be customers’ designated address (residential or commercial), or any of SF Express’ self-collection points or boxes (with clear SF store codes.)

Generally speaking, it takes about 2-3 days from the customer’s order to the successful receipt (Hong Kong area), depending on:

• SF delivery service
• Our available stock

After receiving an online order, we will contact the customer and confirm information via whatsapp.

Delivery Services

We do not support exchange/ refund for any purchased items.

To exchange other yarn products or colours, a customer has to keep the proper brand papers and the unused goods. The company will decide whether to exchange it or not depending on the situation. In any cases, no refund will be given.

Knitting needles, books or other accessories cannot be refunded or exchanged.

We can arrange free replacement or exchange in the store. If any delivery cost is incurred, the customer will be responsible.

Method One (product search): You can use the magnifying glass on the upper right of the page, enter at least 3 characters, press SPACE BAR, and wait for the result to appear.

Whatsapp: (852) 9696 2070 (24 Hours)

Mobile: (852) 9696 2070 (business hours)