Delivery Service(Hong Kong)
| Shipping method/shipping fee | Total order net value | Shipping time | |
| Less than HK$400 | HK$400 or above | working days | |
 | HK$30 | 免费 | 2-3 |
| Pick up in store | 免费 | 免费 | 1-2 |
- You can shop online by logging in as a member or non-member. When members log in, order information will be recorded, making online shopping more convenient next time.
- Free shipping is available for purchases over $400; for purchases under $400, a shipping fee of HK$30 per order will be charged.
- Customers can use the online shopping cart, viaWHATSAPP 96962070 Send order records.
- SF delivery scope: Hong Kong only (i.e. Hong Kong Island/Kowloon/New Territories). For shipping services outside Hong Kong, please refer tothis page
- The delivery address can be a residential or commercial address of the customer's choice, or they can be picked up at an SF Express station or a convenience locker, as long as the order number of the SF Express pickup station or locker must be clearly written. (SF Express station address and code)(By the way, the smart cabinet address and code)
- The general delivery time of SF Express is from Monday to Saturday, from 9 am to 6 pm.
- When necessary, our dedicated personnel will contact you to confirm inventory or delivery matters.
- After confirming the order, if the customer fails to pay the balance within 5 days, the order will be cancelled.
- The delivery person will contact the customer before arriving to ensure that there is someone to receive the goods. If the recipient cannot be contacted, another delivery time may be required.
- If there is a typhoon signal No. 8 or above or a black rainstorm warning or other unpredictable circumstances, the delivery service may be postponed.
- There may be color differences between online pictures and actual products, and the actual color shall prevail.
- If you want to match the color, please double-check the required product brand, color and batch number when placing an order, orWHATSAPPInquire.
Exchange service
- If there is any damage or problem with the goods, the customer must keep the receipts, complete signboards and unused goods, and notify the company within 24 hours. The company will decide whether to replace it depending on the situation, but no refund will be given.
- Knitting needles, books or other accessories cannot be refunded or exchanged.
- We can arrange for a free replacement in-store. Any shipping costs incurred will be the customer's responsibility.
- If the product is damaged artificially by the customer, the company has the right to refuse replacement; the company has the right to refuse any unreasonable request for exchange or return.
